You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been released and we will give you relevant shipment information.
In the checkout processes, we will advise you of an estimated delivery date based on your ship-to address and the method of shipment you have selected. If there is tracking information available, we will send this information in any related confirming e-mail.
If your item has all tags and labels attached (and if applicable an uncut security ribbon) and remains unworn, unwashed, unsoiled, is returned in the original box and is within our 14 days return period please ship it back following the instructions on the returns form. For all returns, please fill out a Returns Sheet with your request and put this sheet in your parcel when you return it back to us. Once we receive your return, we will send you an email to confirm that we’ve received it. If no issues exception with your return, your request will be processed within a few working days.
Refunds for full priced items are issued only to your original payment method. Refunds for regular sale items can only be processed through a Gift Certificate to be used on our site. If your order had any shipping costs, these will not be refunded.
To return your order, please use a ‘TRACKED’ Service as we can only refund items which are returned to us. We don't reimburse you for your shipping cost back to us (unless the product is defective).
If your item had all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 14 days returns period please ship it back following the instructions on the Returns Form. Remember to fill in your returns sheet with your request and put this sheet in your return package.
Once we receive your return, we will send you an email to confirm that we’ve received it. If no exception with your return is faced, your request will be processed within a few working days when we will send you your exchange item(s). As soon as we ship your item(s), you'll receive an email with details related to the new shipment.
The items must be unused, unworn, fitted with the original tags and packaging and with no markings or any type of damage.
Items must be returned in the condition they were received in otherwise refunds & exchanges cannot be enforced.
All returns must be shipped within 14 days of being received. Please use a tracking number on all returns/exchanges, we can only refund/exchange for goods we receive that fit our terms.
Sale items: can be exchanged or refunded via store credit only, if they meet our terms and conditions.
Underwear: for hygiene reasons we cannot accept returns or exchanges on underwear/swimwear. You’ll be notified when purchasing if an item is non-returnable.
Unfortunately, due to the overall high demand for merchandise and availability issues, we do not currently allow for price adjustments.
Presently, we only ship to the United States and the United Kingdom. We fully expect to ship to more destinations around the world as our business grows. We appreciate your understanding while we grow to eventually serve the world.